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Customer Experience

Customer Experience

How Uber is Changing Customer Expectations

In a world where you can have a car delivered at the touch of a button, customer expectations are constantly changing. Are you keeping up with them?
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Customer Experience

How Chatbots Will Revolutionise eCommerce and Why You Need One

How do you communicate with your target audience online? Blogs, social media, groups, forums and predominantly email – right? Heard of chatbots?
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Customer Experience

How to Deal with Customer Complaints

Customer complaints are a nightmare, but they're also a chance to improve your business and gain loyal customers with next-level service. Read more here.
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Customer Experience

How to Unlock the Power of Personalisation

Personalisation in e-commerce is moving onwards and upwards fast and your customers expect a personalised experience at every, single touch point.
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Customer Experience

How To Create Pop-ups That Everyone Loves

Pop-ups are annoying. But with a bit of perfecting, you can turn them into something your customers love. Here's how to create a good pop-up.
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Customer Experience

8 Facts About Customer Retention | Infographic

Think you know how to retain customers? Here's some shocking facts that will make you question your retention strategy...
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Customer Experience

Customer Loyalty: Why Money Can’t Buy You Love

The path to building a meaningful, lifelong relationship with your customer goes a little something like this: gaining their trust will lead on to retention, in turn, building loyalty, which...
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Customer Experience

7 Tips for Building a Perfect Customer Experience

Customers are far less loyal and even less trusting than they used to be. In this post, we look at 7 easy tips to nail your customer experience (CX).
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  • Consumer Behaviour Shifts You Need to Know for 2021
  • How Chatbots Will Revolutionise eCommerce and Why You Need One
  • 7 Tips for Building a Perfect Customer Experience
  • 5 Ways to Offer Unbeatable Customer Service Pre-Christmas

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    How to Create Great Customer Experiences Through Shipping

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