You should also receive email or SMS notifications from the merchant you purchased from. If you have an iPhone, you might also get a notification in your Apple Wallet.

For more information about tracking delivery, see the Track a delivery support article

I can’t find my package?

You can track your package with our tracking tool at Shippit Track Your Package. You'll need your tracking number, which usually starts with PP.

If the tracking tool says your package has been delivered, see the Missed a delivery support article for more information.

What should I do if my package is delayed?

If your delivery is delayed, visit the Shippit Track Your Package page for the latest updates. For more information about how long a package can stay in each status, see the My order status hasn't changed support article. You can also contact the merchant you purchased from for additional support.

I’ve lost my tracking number

When your parcel is sent out for delivery by a carrier, you receive a notification that usually includes a tracking number. You can track your parcel using the Shippit tracking page if you have the Shippit tracking number, which usually starts with PP, followed by random letters and numbers. If you have a different tracking number, see the Understanding tracking numbers support article to find out how to get information on your delivery.

What can I do if I’ve had a poor experience with a delivery carrier?

We’re sorry to hear you’ve had a poor experience with a carrier. Please open up a live chat on this page and share your name, tracking number and any correspondence. We value your feedback and will work with the carrier to address the issue.

How does Shippit handle complaints about delivery issues?

As a software company, we partner with merchants and their delivery providers, always striving to maintain high standards. If you’ve encountered a problem, please open a live chat on this page and share details of the issue with our team.

How can I contact Shippit’s customer support team?

For assistance, please open a live chat on this page and a member of our team will get back to you promptly.

How can I learn more about Shippit’s services?

To learn more about Shippit and how we can support your business, please visit our Contact Sales page to connect with one of our experts.

Where can I leave a review for Shippit?

Customers can leave reviews on Google My Business, Trustpilot, Shopify Reviews, Capterra, G2, and Product Review. We appreciate your feedback and strive to respond to as many reviews as possible.

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ACKNOWLEDGEMENT OF COUNTRY

Shippit acknowledges the Traditional Owners and Custodians of Country throughout Australia, upon which their head office stands, and recognises their continuing connection to lands, waters and community. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

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