Transit Protection Terms and Conditions

(a) You may make a claim in connection with Your Transit Protection through our professional claims manager FreightSafe, via the online claim lodgement process. The Transit Protection Claim must be lodged online via https://claimform.freightsafe.com/shp

(b) You agree and acknowledge that You may only make 1 (one) Transit Protection Claim per shipment/good.

(c) Subject to applicable law, where the goods can be reasonably repaired at a cost which is less than the replacement value of the goods, cash settlement under the Transit Protection Claim may be for the repair cost rather than the replacement cost of the goods.

In order to be eligible to receive Your Transit Protection, You must provide us with a completed Transit Protection Claim form within 30 calendar days from the notification of loss or damage to your consignment.

The notification of the loss or damage event to be eligible for a Transit Protection Claim must be made within the following time frames:

(a) where the Recipient has confirmed in writing that damage has occurred in relation to the goods, within 7 days from the date of the delivery of the goods to the Shipping Address; and

(b) where the Recipient has confirmed in writing that the goods were delivered and received in good order and condition, within 24 hours or one (1) business day from the delivery of the goods to the Shipping Address; and

(c) in relation to any claim for Non-Delivery, within 14 days after the Shipping Date; and

(d) where the goods have been delivered but the Recipient has not acknowledged delivery, within 48 hours of the date of delivery, in each case supported by photographs of any damage to or destruction of the goods and clearly identifying the goods (including any identifying marks or serial numbers).

For the avoidance of doubt:

• where you have provided an Authority to Leave (ATL) and the good is delivered accordingly, you cannot claim Non-Delivery in the event that the good is lost, stolen or misplaced following delivery under ATL instructions; and
• you cannot claim Non-Delivery in the event we are able to produce evidence of delivery.

(a) Where You submit a Transit Protection Claim, You must provide us with:

(i) evidence of the damage caused to the goods the subject of your claim (including photos) or a statement confirming that the goods have not been received; and

(ii) evidence (to our reasonable satisfaction) detailing the GST-Exclusive Value of the goods (being the full retail price paid by the Recipient of a delivery, excluding any GST or other applicable tax component) and substantiating the basis for your Transit Protection Claim.

(b) You agree to provide us with all information, documents or evidence that we reasonably request for the purpose of considering or processing your Transit Protection Claim.

(a) We will use reasonable endeavours to notify You within 5 business days from the receipt of Your Transit Protection Claim, whether Your Transit Protection Claim has been accepted or rejected by us.

(b) In the event Your Transit Protection Claim is rejected, we will provide You with written reasons as to why Your Transit Protection Claim was rejected.

(c) If You require further information from us regarding why Your Transit Protection Claim has been accepted or rejected, You can contact us at: shippit@freightsafe.com

(a) Unless otherwise agreed by us or required by applicable law, Transit Protection does not apply to your goods or our Services if:

(i) You fail to comply with these Terms and Conditions;

(ii) the loss, damage or injury relates to Excluded Goods;

(iii) the loss damage or injury relates to Prohibited Items;

(iv) the loss, damage or injury caused to goods is as a result of fair wear and tear, loss in weight or volume or shrinkage;

(v) we determine, acting reasonably, that the damage, loss, or injury caused to the goods could not have been caused by the provision of the Services;

(vi) the Shipping Address provided by You is incorrect or incomplete, or the goods are not adequately labelled;

(vii) the Shipping Address is a post office box, roadside drop or postal mail box;

(viii) the goods packaging does not comply with our Transit Packaging Guidelines;

(ix) the damage, loss or injury to the goods was caused by a third party;

(x) You do not pay the Transit Protection Fee;

(xi) the loss, damage or injury to the goods was caused by a Force Majeure Event;

(xii) You fail to provide any evidence reasonably requested by us for the purpose of processing or considering your Transit Protection Claim;

(xiii) we are of the opinion, acting reasonably, that the goods had the damage prior to the commencement of our Services;

(xiv) You fail to establish the value of the goods claimed and the loss suffered in connection with your Transit Protection Claim.

(xv) Where the Goods cannot be readily identified, including any identifying marks, serial numbers or other identifying codes, to establish what was damaged;

(xvi) In the case of Dangerous Goods, where the nature of the goods was not disclosed or the freight carrier was not provided with all information required to carry the goods safely and in accordance with any applicable Dangerous Goods law.

(xvii) the loss, damage or injury was caused or contributed to by Your wilful act, fraud or gross negligence;

(xviii) the loss or damage occurred during the loading or unloading of the goods onto or from a conveying vehicle, where that loading or unloading was undertaken by You or Your agent;

(xix) the loss, damage or injury results from inherent vice of the goods, ordinary leakage, or ordinary loss in weight or volume;

(xx) the claim is for delay, loss of market, or any consequential or indirect loss of any kind;

(xxi) the goods were delivered under an Authority to Leave, in which case Transit Protection does not apply to any loss, theft, misplacement or damage occurring on or after that delivery;

(xxii) the loss or damage relates to Expropriation, being the lawful seizure, confiscation, nationalisation or requisition of the goods;

(xxiii) the loss, damage or injury is caused by or arises from a Cyber Attack;

(xxiv) the loss, damage or injury is caused by or arises from anything nuclear or radioactive, or from any chemical, biological, bio-chemical or electromagnetic weapon;

(xxv) the loss, damage or injury is caused by or arises from any Communicable Disease, or any action taken by a regulatory authority in response to a Communicable Disease or its threat;

(xxvi) the goods are perishable items requiring refrigeration or a temperature-controlled environment, unless they were consigned in a suitable temperature-controlled environment;

(xxvii) the goods are Used Goods and there is no visible evidence of damage having occurred during the relevant transit;

(xxviii) the loss, damage or injury results from mechanical, electrical or electronic breakdown or malfunction of the goods, where the goods were defective before the Services commenced or there is no external evidence that loss or damage occurred during the relevant transit; or

(xxix) providing Transit Protection or paying a Transit Protection Claim would expose us or our partners to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of Australia, the European Union, the United Kingdom or the United States of America.

(b) Transit Protection is offered subject to the Terms and Conditions stated in this document and in accordance with the goods manufacturer’s instructions. We reserve the right to refuse, suspend or withdraw the Transit Protection by providing you with seven (7) days prior notice (acting reasonably).

(c) Where any goods in a consignment are Excluded Goods or Prohibited Items, the entire consignment is treated as Excluded Goods and Transit Protection does not apply to any goods in that consignment.

(a) The maximum amount that You may recover from us under the Transit Protection Claim will be the lesser of:

(i) the GST-Exclusive Value of the goods, being the full retail price paid by the Recipient of a delivery, excluding any GST or other applicable tax component;

(ii) the Transit Protection Limitation Amount; and

(iii) the cost to repair the goods (if applicable), which we will determine in our discretion, (acting reasonably). (Recovery Amount).

(b) Subject to these Terms and Conditions, you acknowledge that Shippit or its nominated third-party will process and pay the Recovery Amount for accepted Claims into Your nominated bank account as provided in Your Transit Protection Claim.

(c) Applicable taxes, including any GST, will not be included in any Recovery Amount or other payment made to You. All amounts payable under a Transit Protection Claim are calculated on a GST-exclusive basis. Where You are not registered for GST and are not entitled to an input tax credit or any other recovery of the GST referable to the relevant goods, the Recovery Amount will instead include the GST component of the value of the goods, to the extent it is a genuine and unrecoverable cost to You and subject to the Transit Protection Limitation Amount.

(d) The level of Transit Protection must represent the correct GST-Exclusive Value of the goods. It is Your responsibility to ensure that the value entered into Shippit’s system when activating Transit Protection reflects the GST-Exclusive Value of the goods. If the actual GST-Exclusive Value of the goods is higher than the Transit Protection purchased, we may, acting reasonably, reduce claim payment to an amount proportionate to the GST-Exclusive Value of the Goods. The Recovery Amount will not exceed the Transit Protection Limitation Amount You selected and paid for, regardless of the actual value of the goods. You are responsible for selecting a Transit Protection Limitation Amount that reflects the GST-Exclusive Value of the goods.

(e) The maximum Recovery Amount for any consignment will not exceed AUD$100,000 for a transit wholly within Australia, or AUD$50,000 for a transit where part or all of the transit takes place outside Australia, irrespective of any higher Transit Protection Limitation Amount that may be agreed in writing.

(f) For Used Goods, the GST-Exclusive Value is the price paid by the Recipient for the goods in their used condition (and not the price of equivalent new goods). Where that price cannot be established to our reasonable satisfaction (for example, because no tax invoice or comparable evidence is available), we may determine the GST-Exclusive Value by reference to the reasonable market value of goods of the same or similar condition. Clause 6(a) continues to apply, so the amount payable remains the lesser of the GST-Exclusive Value, the Transit Protection Limitation Amount and any applicable repair cost.

(g) The Recovery Amount is reduced by any amount that You or the Recipient recover, or are entitled to recover, from any third party (including any freight carrier) in connection with the same loss, damage or injury, so that You are not compensated more than once for the same loss. If You recover any such amount after we have paid a Recovery Amount, You must repay us up to the amount we paid.

(a) You warrant that You:

(i) have full power and authority to enter into and perform your obligations under these Terms and Conditions;

(ii) will comply with all relevant laws and reasonable instructions of us in connection with the provision of the Services by us (including packaging and delivery instructions);

(iii) all applicable customs, imports and exports laws have been complied with in connection with the goods; and

(iv) will not directly or indirectly alter or tamper with the goods, which would change the specification of the goods. In such circumstances, the Transit Protection shall not include any service or repair and decision by us shall be final and binding.

(b) In the event any of the warranties You have provided are false or misleading, we may, in our discretion (acting reasonably) terminate your Transit Protection and/or decline to fulfil a Transit Protection Claim (acting reasonably).

(c) You must take all reasonable steps to prevent, avert and minimise any loss, damage or injury to the goods.

(d) On becoming aware of any loss, damage or injury, You must: (i) preserve all rights of recovery against the relevant freight carrier and any other third party, and not do anything that prejudices those rights; (ii) notify the relevant freight carrier and, in the case of theft or an accident involving the conveying vehicle, the police, and obtain a police report if we reasonably request; (iii) not admit liability to, or settle or compromise any claim with, any third party without our prior written consent; and (iv) not authorise or undertake any repairs to the goods without our prior written consent.

(e) Where we have paid a Recovery Amount, You must, if we ask, pursue Your rights against the relevant freight carrier or other responsible third party and account to us for any amount You recover in connection with that loss, up to the Recovery Amount we paid. You must not do anything that unreasonably prejudices a recovery against a responsible third party, and You must give us reasonable assistance and information in connection with any such recovery.

(f) Where the goods can be repaired or have residual value, we may reduce the Recovery Amount to reflect that value. Where we pay a Recovery Amount on the basis that the goods are a total loss, we may ask You to return the goods or make them available for collection, and to deal with them as we reasonably direct.

8.1  Assignment

You agree and acknowledge that You may not assign Your rights or obligations under these Terms and Conditions.

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8.2  Limitations and Statutory Guarantees

(a) Statutory Guarantees: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

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(b) Warranty: Transit Protection is a service warranty provided by Shippit and is not an insurance product. The benefits provided to You under Transit Protection are separate from, and additional to, any rights and remedies You may have under the Australian Consumer Law in respect of the underlying Services.

(c) To the fullest extent permitted by law, the Transit Protection expressly provided in this document is the sole and exclusive Transit Protection provided in connection with the goods and no other warranties, representations, endorsements or conditions of any kind, whether oral, written, express, implied or statutory, including without limitation any implied warranties of acceptable quality or fitness for a particular purpose, and warranties against hidden or latent defects, are provided. In so far as any warranties cannot be excluded, such warranties shall be limited to these Terms and Conditions and for the period of Transit Protection provided to you.

(d) To the fullest extent permitted by law, and except to the extent caused by Shippit’s gross negligence or wilful misconduct, we shall not be in any way liable for any consequential, incidental, indirect, special or similar damages whatsoever arising from or in connection with the use, inability to use or performance of the goods or Services and/or in relation to us and/ or our partners, including without limitation loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, failure to realise savings or other benefits, loss of use of the goods or any associated equipment, loss of or damage to other property due to the malfunction of the goods, costs of substitute equipment, loss due to downtime cost, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the goods, or loss, damage, corruption or compromise of data, whether due to breach of warranty, strict liability, goods liability, the negligence of us and/or its partners, or otherwise, even if we and/ or our partners is aware of the possibility of such damages.

(e) It is Your responsibility to secure and/or back up or remove any programs, data or other materials and content stored in or for the goods. We assume no responsibility for any loss, damage, destruction, alteration or failure to maintain confidentiality of programs, data, information or other materials or content left in the goods, however caused, whether during servicing of the goods, through use of synchronisation software for the goods, or otherwise.

(f) Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy implied by the Australian Consumer Law which cannot be excluded.

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8.3 Set off

Where You make a valid Transit Protection Claim and there are outstanding amounts owed by You to us, we reserve the right to set off any amount payable to us against any amounts payable to You.

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8.4 Privacy

You acknowledge and agree that we may collect your personal information in order to provide the Services, the Transit Protection or process your Transit Protection Claim. We may use and disclose some or all of Your personal information as outlined in our Privacy Policy which is available from our website at https://www.shippit.com/privacy/. By submitting a claim, you acknowledge that your information may be processed by our service providers’ authorised operations located in Sri Lanka, in accordance with our data protection obligations.

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8.5 Severance

Any provision of these Terms and Conditions which are invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions of the Terms and Conditions or the validity of that provision in any other jurisdiction.

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8.6 Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. The parties irrevocably submit to the non-exclusive jurisdiction of the courts having jurisdiction in that state.

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8.7 Variation

We may amend these Terms and Conditions at any time by publishing the updated Terms and Conditions on our website and giving You not less than 14 days’ prior notice. Your continued use of Transit Protection on or after the end of the notice period constitutes Your acceptance of the amended Terms and Conditions. If You do not agree to the amended Terms and Conditions, You may discontinue Your use of Transit Protection before the end of the notice period.

In these Terms and Conditions, capitalised terms that are not defined below or within these Terms and Conditions have the definition applied to them in Shippit’s Terms of Service.  

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Authority to Leave or ATL means any authorisation from the Recipient (or a person holding themselves out as having the Recipient’s authority), whether given electronically, in writing or verbally, to leave the goods at the Shipping Address or another location specified by the Recipient.

Communicable Disease means any disease capable of transmission from any organism to another by any substance or agent (including a virus, bacterium, parasite or other organism), where the substance or agent can cause or threaten damage to human health or welfare or to property.

Cyber Attack means the unauthorised or malicious use of, access to, or the deliberate exploitation of or attack on, any computer, computer system, software, process, malicious code, computer virus or other electronic system.

Dangerous Good means any goods classified, listed or regulated as dangerous goods, hazardous materials or dangerous substances under any law, regulation, code or standard applicable to their transport by road, rail, sea or air, including the Australian Code for the Transport of Dangerous Goods by Road & Rail, the IMDG Code and the IATA Dangerous Goods Regulations, and includes goods within any of United Nations transport classes 1 to 9.

Excluded Goods means:

(a) Any item that is not currently packaged or in a box;

(b) Dangerous Goods, except where their nature and carriage requirements have been disclosed and accepted in accordance with clause 5(a)(xvi) and any applicable Dangerous Goods law; provided that Transit Protection does not in any circumstances apply to Class 1 (explosives), Class 4.2 (substances liable to spontaneous combustion), Class 6.2 (infectious substances) or Class 7 (radioactive material) dangerous goods, whether or not disclosed;

(c) Tobacco and tobacco products;

(e) Articles with exceptional value and/or irreplaceable nature (e.g., works of art, antiques, precious stones, gold and silver);

(f) Box with Hazardous label – Items sent with a Hazardous label attached will be classed as such. DO NOT REUSE OLD HAZARDOUS BOXES;

(g) Goods moving under ATA Carnet and all temporary exports and imports; goods moving under FCR, FCT and CAD (Cash Against Document);

(h) Human Remains, Body Parts or Body Fluids;

(i) Living animals or plants;

(j) Dead animals;

(k) Currency and negotiable instruments;

(l) Antiques, works of art or valuable documents;

(m) Personal Effects or items of sentimental significance;

(n) Home removals, or any transit involving moving household goods from one residential property to another residential property;

(o) Any Controlled and Illegal substance including Khat to all countries.

Force Majeure Event means any circumstances that is beyond our reasonable control, which includes but is not limited to:

(a)  war;

(b)  accident, civil commotion;

(c) riot;

(d) military action;

(e) sabotage;

(f) act of terrorism;

(g) vandalism;

(h) embargo;

(i) judicial action;

(j) labour dispute;

(k) an act of a government or a government authority;

(l) acts of God;

(m) earthquake;

(n) pandemic;

(o) epidemic, plague or other natural calamity;

(p) computer viruses, hacker attacks or failure of the internet or delay; or

(q) failure or default by any other supplier.

GST-Exclusive Value means the value of goods excluding any Goods and Services Tax (GST) or other applicable tax component, being the price paid (or payable) by the Recipient for the goods less any GST amount included in that price.

Limit Type means the level of warranty protection cover selected by You in connection with Transit Protection, which will not exceed AUD$100,000 for a transit wholly within Australia, or AUD$50,000 for a transit where part or all of the transit takes place outside Australia.

Non-Delivery in relation to a good means that good not having been actually delivered to the Shipping Address in the manner authorised by you.  

Prohibited Items means items that must not be sent using our Services, including dangerous, hazardous, illegal or prohibited items.

Recipient means the company, partnership, trust, joint venture, business or individual who receives the goods delivered by us on your behalf.

Services means the transportation, delivery, operations and services we provide in connection with your goods.

Shipping Address means the address nominated by You for delivery of the goods to the Recipient.

Shipping Date means the date the goods are dispatched from your premises.

SN means an electronic copy shipment note in a form approved by us and completed by you.

Terms and Conditions means the terms and conditions contained in this document.

Transit Protection means the warranty protection services provided to You to protect your goods from loss, damage or injury occurring in connection with, and caused by, the provision of the Services while the goods are in transit.

Transit Protection Fee means the fee payable to us by You for the provision of the Transit Protection which is calculated as a percentage of the GST-Exclusive Value of the goods the subject of the relevant consignment, based on the Transit Protection Limitation Amount selected by you. It is Your responsibility to ensure that the value entered into Shippit’s system when activating Transit Protection reflects the GST-Exclusive Value of the goods.

Transit Protection Limitation Amount means the maximum amount that can be recovered under the Transit Protection pursuant to the Limit Type selected by You before commencement of the Services.

Transit Packaging Guidelines means the Shippit transit packaging guidelines, published on our website. https://support.shippit.com/en/articles/8942124-recommended-packaging-guidelines

Used Goods means goods that are in a used, reconditioned or second-hand condition, whether transported as a whole item or in component parts.

You or Your means the company, partnership, trust, joint venture, business or individual who engages us to provide the Services and we enter into a contract with for the provision of the Services and Transit Protection.

We, us or our means Shippit Pty Ltd (ACN 169 407 747), our related bodies corporate, agent, employees and contractors.

Effective from 28 August 2026