Special Terms and Conditions

1.1 Customer agrees and acknowledges that:

• (a) this Statement of Work is subject to assessment and approval by Shippit and therefore the Customer may not necessarily be provided with credit;
• (b) Customer may be required to agree to payment by way of bank account direct debit in order to be provided with credit. If the Customer does not agree to payment by way of bank account direct debit, a Guarantee, Indemnity and Charge will be required;
• (c) a direct debit form will be sent separately if Customer elects to pay by direct debit; 
• (d) Shippit reserves the right to change the billing method and frequency at any time;
• (e) Shippit is not required to provide proof of delivery to the Customer;
• (f) payment of all invoices is to be made in full without deduction or deferment on account of any claim, counterclaim or set-off.

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1.2 Customer acknowledges that all shipping quotes, estimated times of arrival (ETAs), and carrier allocations generated by the Shippit Software are based on the data and preferences provided by the Customer and/or their chosen Carriers. The Customer is responsible for the accuracy of this information and understands that any quotes or allocations depend directly on the correctness and currency of the underlying data, including Carrier rates and contract terms. The Customer must promptly notify Shippit of any changes to their rates or contracts.

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1.3 Customer accepts and agrees that variances may occur between the shipping quotes generated by the Shippit platform and the final invoice it receives from the Carrier. Such variances can arise from, but are not limited to factors including:

• (a) Carrier-applied excess or ancillary fees, 
• (b) changes to Carrier rates or contract terms;
• (c) any difference between Customer’s declared parcel weight, dimensions or other classifications and the chargeable parcel weight, dimensions (and resultant volumetric weight) or classifications determined by the Carrier. This includes instances where a parcel's shape, dimensions, or weight may change due to packaging integrity, movement during transit, or handling by any party (including the carrier) between the time of declaration and final Carrier measurements;
• (d) freight charges are calculated on the number of items, dead weight and/or volumetric weight of the goods. Where volumetric weight is applicable, it is calculated on the basis of a cubic allowance of 250kg per cubic metre  (or 200kg for SEA based carriers), or such other volumetric conversion factor as may be applied by Shippit or the carrier. Shippit reserves the right to adjust the freight charges in the event of any discrepancy between the Customer’s declared number of items and/or dead weight and/or volumetric weight and the actual number of items and/or dead weight and/or volumetric weight of the goods as determined by a re-weigh or re-measure by Shippit or its nominated agents.
• (e) in instances where the Customer's declared parcel weight, dimensions, or other classifications exceed the chargeable parcel weight, dimensions (and resultant volumetric weight), or classifications as determined by the Carrier (an "Over-declaration"), the Carrier will typically charge based on the greater of the declared or actual measurements. In such cases, the Customer acknowledges and agrees that Shippit will bill the Customer based on the charges levied by the Carrier, which will reflect the Over-declaration, and the Customer will not be entitled to a refund for the difference between the declared and actual measurements. To avoid charges arising from an Over-declaration, the Customer must cancel the order and rebook with the correct details prior to carrier pick-up. Any disputes regarding Over-declarations after pick-up are subject to Carrier policies and may not result in a refund.
• (f) decisions made by Customs authorities during the Customs clearance of a Shipment which increase the duties, fees or taxes payable for a Shipment.
• (g) any other factors beyond Shippit’s reasonable control.

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1.4 Customer acknowledges and agrees that the Carrier's measurements and classifications, as determined during their handling and processing of the parcel, will be conclusive for billing purposes. Shippit is not liable for any variance between the quotes generated in Shippit’s platform and the invoices Customer receives from the Carrier.