On Sunday, 11 January 2026, Sendle abruptly ceased operations in Australia. If you're one of the many businesses affected by the Sendle shutdown, you need a reliable, scalable shipping platform.

This guide outlines what happened, what to do next, and how Shippit can help you get back to shipping with confidence.

What happened to Sendle?

In an email to customers, Sendle announced it had stopped deliveries and would no longer accept new bookings. The announcement - which impacts many ecommerce businesses, including eBay sellers - said all parcels scheduled for pickup from 12 January onwards were immediately cancelled.

Founded in 2014, Sendle positioned itself as a small-business-friendly alternative to Australia Post, offering flat-rate, carbon-neutral shipping with no subscription fees.

Key facts about the Sendle shutdown (as of 12 January 2026)

• Sendle has stopped accepting new bookings effective immediately
• Parcels already in transit may still be delivered at the carrier's discretion
• Pickups scheduled from 12 January onwards were cancelled
• The company's US parent group, FAST Group, is reportedly facing financial distress

What should businesses do now that Sendle stopped deliveries?

For retailers using Sendle, you need to act quickly to avoid delivery delays, customer communication issues, and order backlogs.

Immediate actions:

• Confirm the status of any parcels already in transit through your carrier partners (Couriers Please, Aramex, etc.)
• Inform customers with existing orders that there could be delays
• Pause customer delivery promises until a new shipping platform is live
• Set up a reliable shipping solution that won't leave you stranded again

The last point is critical. You need a shipping partner with proven stability, the right features for your business size, and the flexibility to grow with you.

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What to look for in your next shipping platform

Proven stability and track record

Look for a platform that has weathered multiple economic cycles, not just the COVID ecommerce boom. A sustainable business model with established enterprise clients signals long-term viability.

Carrier flexibility and redundancy

Your shipping platform should give you access to multiple carriers, not lock you into one. This means if one carrier has issues, your entire operation doesn't grind to a halt.

Fast setup and migration support

Right now, you need to be shipping again quickly. Your new platform should offer straightforward onboarding, clear documentation, and responsive support to get you operational in hours or days, not weeks.

Integration with your existing tools

Seamless integration with your ecommerce platform (including eBay), WMS, or OMS is non-negotiable. You shouldn't have to rebuild your entire tech stack to change shipping providers.

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Shippit delivers on all of these requirements. Here's how we can help based on your shipping volume.

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How Shippit supports your business

Shippit Lite: For businesses shipping less than 1,000 parcels

Shippit Lite is our pay-as-you-go (PAYG) designed for small to mid-size businesses that need flexibility without complexity. Since 2014, we've been helping Australian businesses ship smarter, and Lite provides an accessible entry point with enterprise-grade features.

What you get with Shippit Lite

• Bring your own carrier (BYO) integrations — Keep using your existing carrier relationships (Couriers Please, Aramex, or others) through our platform. You maintain the relationships that work for you.
• No subscription fees — Pay per label only, with no monthly commitments. Scale up or down without penalty.
• One carrier integration included at no extra cost
• Automated label printing — Streamline your fulfilment workflow and eliminate manual data entry.
• Seamless Shopify, eBay or Shopline integration — Connect your store in minutes and start shipping the same day.
• Quick setup — Ship within 10 minutes of signing up.

Who is Shippit Lite suited for?

Businesses that want more control and flexibility than a single carrier, without the complexity or cost of enterprise shipping software.

Pricing

Shippit Lite is free to use, and you pay per label for the orders you ship.

How to get started

Sign up for Shippit Lite today.

Need help setting up a Shippit Lite account? Refer to our setup guides.

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Shippit Plus and Pro: For businesses shipping 1,000+ parcels per month

For high-volume businesses, Shippit Plus and Shippit Pro provide enterprise-grade shipping orchestration designed to handle operational complexity, multiple carriers, and rapid growth. We partner with major Australian retailers like Kmart, Petbarn, Freedom Furniture, and Temple & Webster to deliver reliable, scalable shipping solutions that support one hundred million deliveries annually.

What you get with Shippit Plus and Pro

• Multi-carrier orchestration — Seamlessly manage multiple carriers including Australia Post, Couriers Please, Aramex, FedEx, and Team Global Express through a single platform. Automatic failover means if one carrier has issues, your shipments route to alternatives instantly.
• Rules-based carrier allocation — Automatically route shipments based on cost, speed, destination, parcel size, or custom business rules. Optimise for your specific operational and financial goals.
• Enterprise integrations — Native connections with over 50 leading ecommerce platforms, warehouse management systems (WMS), and order management systems (OMS). Your existing tech stack works seamlessly with Shippit.
• Advanced features — Detailed analytics and reporting, branded tracking pages, automated returns management, customer notifications, and more. See our pricing page for full feature details.
• Dedicated support — Priority onboarding, account management, and technical support to ensure smooth operations and rapid issue resolution.

Pricing

Shippit Plus starts from $499/month AUD. Shippit Pro offers custom enterprise pricing for businesses with complex requirements or very high volumes.

Who is Shippit Plus and Pro suited for?

High-volume retailers, multi-channel sellers, marketplace operators, and businesses requiring carrier redundancy, automation, and scalability to support sustained growth.

How to get started

Book a demo to discuss Plus or Pro.

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Integration compatibility

If you're using a warehouse management system (WMS) or order management system (OMS), Shippit integrates natively with leading platforms to ensure a smooth transition from Sendle.

Shippit works with platforms including Peoplevox, Fluent Commerce, Shopify, Shopline, WooCommerce, BigCommerce, Magento, and many others. Your account manager or our support team can confirm compatibility with your specific tech stack during onboarding.

Need to migrate from an existing integration? Our team can help you transition smoothly without disrupting your operations.

Get back to shipping with confidence

The Sendle shutdown has disrupted thousands of Australian businesses, but it doesn't have to derail your operations. With Shippit, you can get back to shipping quickly while building a more resilient, scalable logistics foundation for the future.

Whether you're shipping 50 parcels per month or 50,000, Shippit provides the stability, flexibility, and features you need. We've been supporting Australian businesses since 2014, and we're committed to being here for the long haul.

Ready to get started?

• Small businesses: Sign up for Shippit Lite (PAYG, no commitment)
• High-volume businesses: Book a demo to discuss Plus or Pro

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Our team is standing by to help you transition quickly and smoothly. Let's get you shipping again.

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