Last peak season Australia Post delivered 103 million parcels between November and December - a new record. Early indicators suggest 2025 will be even bigger.

After supporting retailers through 10 peak seasons, we've identified recurring challenges: system strain under high volumes, cart abandonment due to delivery uncertainty, and increased order tracking inquiries. This peak, we've developed new capabilities specifically designed to address your peak period pressure points.

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What’s New
Ship uninterrupted during peak volume surges

Heading into our 11th peak, we know that even a brief disruption at the wrong time can quickly cascade into pick-and-pack delays or fulfilment backlogs. With national carriers managing record delivery volumes, system slowdowns or temporary outages can occur without warning. To keep your operations running smoothly, we’ve introduced two new opt-in safeguards designed to maintain business continuity when it matters most:

1. Fallback quoting to keep your orders moving

Shippit now lets you set pre-configured fallback rates that are used if Australia Post and StarTrack carrier APIs experience downtime or latency. These rates can be applied per service, across Australia Post eParcel Standard, Express, Metro, or StarTrack Express and Premium.

2. Automated fuel surcharges for rate cards

For customers using internal rate cards, updating fuel surcharges each month is time-consuming and easy to miss - especially during peak. Now you can opt in to automated fuel surcharge updates for Australia Post eParcel Standard, Express, Metro, or StarTrack Express and Premium.

Learn more about how both options are fully customisable to your business needs, on our Australia Post and StarTrack guides.

Contact your Customer Success Manager or our Support team to get started.

Boost sales with delivery promises that drive conversion

AI-precise delivery estimates that give customers confidence to buy now

Did you know that 1 in 4 shoppers abandon carts due to delivery doubts? Our Estimated Delivery Dates (EDD) API gives you and your customers a single-day delivery promise they can trust, powered by a decade of real Australian delivery data across 100 million+ orders.

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• Convert more shoppers before checkout: Shippit returns accurate delivery estimates in under 100ms, even on high-traffic product pages, so customers can make add-to-cart decisions instantly.‍
• Boost sales and allocate to carriers customers want: 95% same-day accuracy eliminates delivery doubts, lifts checkout conversions by 9%* and ensures shoppers get the right carrier service for their chosen delivery.‍
• Turn tracking into repeat purchases: Turn one-time shoppers into repeat customers with proactive and consistent tracking across product pages, checkout, and notifications. ‍
• Fast, flexible implementation: Start with two fields only (origin and destination postcodes) or customise with operational data for exact estimates tailored to your business. 

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The EDD API is available in Shippit’s Experience add-on pack. Learn more about the EDD API on the Shippit Developer Centre.

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Dragonfly brings next-day speed without the premium costs

Just in time for peak, we’re excited to welcome Dragonfly as a new carrier in Shippit. Backed by Intelcom’s global expertise, Dragonfly operates 140+ drivers daily across Sydney, Melbourne, and Brisbane to deliver reliable, next-day services without the premium price tag.

Shippit automatically allocates Dragonfly for eligible orders, so retailers receive automated upgrades and faster service at no extra cost. Available on our Shippit rates, all deliveries are carbon-neutral at no extra cost and come with in-house delivery support. 

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Learn more about Dragonfly’s services on Shippit.

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Stay ahead of WISMO with transparent tracking

Build trust with Proof of Delivery photos

As order volumes increase, so does the number of WISMO queries. Proof of Delivery photos give instant peace of mind and ensure customers know their order has arrived safely at their doorstep.

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Proof of Delivery photos are available on the tracking page and notifications, as well as the ‘Track’ tab in your Shippit dashboard, for Uber, Aramex, TNT, Allied, and TGE, with support for more carriers coming soon.
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Learn more about Proof of Delivery photos in Shippit’s dashboard and notifications.

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Apple Wallet order tracking, now self-serve

Give shoppers a premium tracking experience with instant push notifications and fraud-proof security. Shippit customers who have branded tracking enabled can now toggle on Apple Wallet directly from your dashboard settings, and manage Apple Wallet activation at both the company and store level in just a few clicks. 

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Learn more about activating Apple Wallet Order Tracking

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Smarter tracking for split orders, now available on PeopleVox and Comestri

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Building on our enhanced tracking experience launched earlier this year, PeopleVox and Comestri customers can now give receivers a clear breakdown of what’s arriving now and what’s coming next, with:

• Smart tracking for split orders: Our new Group Order ID links multiple shipments, so you and your customers always know when an order is arriving in more than one delivery.
• A unified tracking experience: All shipments now appear in one view, with clear delivery estimates and a clean, organised interface.
• Proactive customer updates: Customers receive timely notifications as each shipment is dispatched and delivered, and receive a final confirmation when everything has arrived.

Learn more about split order tracking

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Scale globally with simplified cross-border shipping

Expanding internationally used to mean juggling multiple platforms, complex carrier integrations, and manual customs paperwork. To help you realise your international growth potential we've built everything you need to grow efficiently - from premium carrier networks in North America to automated compliance tools that prevent costly delays.

Expanded North America coverage

Breaking into the US market? Our new UPS integration brings America's most trusted shipping network directly into your existing Shippit workflows. Give your US customers the premium delivery experience they expect with comprehensive express and ground services - no separate platform required.

Scaling in Canada? Coming soon, we're adding Canada Post and CanPar integrations so you can ship anywhere across Canada using Standard and Express services, all managed from the same dashboard you use today.

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Learn more about the UPS services available on Shippit 

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Book and fulfil your Zonos and Global-e orders

Recent US trade changes have made cross-border commerce more complex. We're responding with deeper integrations that give you choice in how you scale internationally.

Already using Global-e or Zonos? Bring your existing bookings directly into Shippit and manage domestic and international orders side-by-side. Access turnkey shipping with top carriers like FedEx, Seko, and Asendia without additional carrier integrations.

Shipping natively? Use Shippit's built-in duty and tax handling to ship cross-border without needing a separate platform for localised checkout and payments.

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Learn more about how we can support your international shipping operations

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Navigate customs with confidence

International shipping shouldn't mean surprises at customs. We've automated the compliance headaches so you can focus on growth.

Declare accurate values, pay less

Stop overpaying duties and taxes on inflated retail prices. Shippit now supports Cost Price, Retail Price, and Selling Price at the product level so customs declarations reflect true values. Configure Importer of Record (IOR) details by country, and we'll automatically generate compliant commercial invoices whether you include costs in product pricing, use flat shipping rates, or need dynamic calculations.

Never miss required documentation

Different destinations require different paperwork - certificates of origin for some countries, health permits for others, MSDS for certain products. Shippit's smart document rules automatically attach the right certificates, permits, and customs declarations based on what you're shipping and where it's going. No manual preparation, no customs delays, no guesswork.

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Learn more about declared values and attaching customs documents to your international orders

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Enhancements

No more guesswork when it comes to shipping quotes

Shippit now pulls product dimensions directly from Shopify’s product metafields (length, width, height), giving you:

• Accurate quotes at checkout: Ensure customers always see the right shipping cost upfront.
• Smarter package allocation: Bulky or irregular-shaped items are matched to the right packaging automatically.
• Fewer surprises on invoices: Live shipping quotes reflect true dimensions, helping protect your margins and avoid costly misdeclaration fees.

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Learn more about setting up packaging allocation and Shopify dimensions in Shippit

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Real-time tracking for Fluent Commerce customers

Shippit now provides full tracking visibility for Fluent orders, with granular events like in transit, with driver, delivery attempted, and completed, directly in the Fluent system. This helps Fluent customers make smarter operational decisions while offering customers a transparent and reliable tracking experience. Events flow automatically via webhooks, and a simple toggle lets Fluent customers control updates, keeping tracking notifications timely and relevant.

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Learn more about tracking statuses for Fluent Commerce