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Tracking notifications

Intuitive delivery notifications for any carrier

 

We create consistent and predictable tracking experiences to turn your shoppers into loyal customers

 

One place to track all your orders
Never have to switch between different carrier websites again. We combine all your tracking data into one place, so you can stay on top of your deliveries.

 

Guarantee the same delivery experience each time with any carrier
Our tracking notifications simplify tracking events from all our carriers into 5 easy-to-understand statuses to keep you and your customers on the same page.

 

Data-driven delivery estimates
Give your customers a delivery experience they can rely upon with dynamically updated delivery estimates, backed by the latest delivery data from across our platform.

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Customised branding

End-to-end branded tracking for online retailers

 

On-brand post-purchase tracking that keeps your business front of mind

 

Own your delivery experience. Your brand, front and centre.
Share an on-brand delivery experience your customers are familiar with. Customise your tracking page and notifications with your logo and colours .

 

Keep customers coming back and turn first-time shoppers into repeat customers
Drive traffic back to your website by adding an advertising banner and custom URLs on your tracking page.

 

Customise your label and pack slips
Every touchpoint counts. Don’t miss out on an opportunity to create a lasting impression by adding your logo to pack slips and labels.

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Customer experience and retention

A scalable delivery experience solution

 

Our Delivery Support Team helps you scale your sales, without needing to scale your customer support.

 

Delivery support taken care of
For orders booked on our delivery rates, our Delivery Support team keeps your parcels moving, so you don’t have to.

 

Help for you and your customers in just two clicks
Your customers can request support from the tracking page in just two clicks with our Delivery Help Launcher. No more messy emails, just seamless support powered by our in-house team.

 

Keep an eye on customer satisfaction
Customers are invited to rate their experience at the end each delivery – it’s either ‘Awesome’ or it’s ‘So, So’ – and leave a comment. Use these insights to make better carrier decisions.

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Self-service returns portal

Flexible, self-serve returns for your customers

 

We remove the hassle and headaches from co-ordinating returns with our self-serve, automated returns portal. Empower your customers to return their orders when and how they want to.

 

Branded self-serve returns
Share a returns experience worth coming back for. It only takes a few clicks for your customers to request a return, choose a return method and download a label.

 

Rules for instant approvals
Control which requests are automatically pre-approved with configurable return reasons and conditions, whatever your business needs.

 

Keep customers updated: transparent, trackable returns
Track your returns from return requested to delivered, and keep customers up to date via automated notifications.

 

Stay on top of return reasons and costs
Keep track of your return shipping costs, and your returns history in one central location.