Did you know that 53% of Aussie online shoppers* review your returns policy before purchasing?
Branded self-serve returns
Rules for instant approvals
Stay on top of return reasons and costs
Place a return in 3 simple steps
1. Submit request via portal
Customers can log in using their email address and order number. Select the item(s) to be returned, their return reason and their preferred delivery method.
2. Download return label
If pre-approved, your customer can instantly download and print a return label.
3. Pack & return item
Your customer can drop off their package at any HUBBED location, Australia Post post box or post office, or book a courier pickup.
A returns experience your customers will love
Branded self-serve returns
Allow customers to request a return online, download the return label, and organise item drop off or pick up.
Transparent, trackable returns
Track your returns from return requested to delivered, and keep customers up to date via automated email notifications.
Rules for instant approvals
Control which requests are automatically pre-approved with configurable return reasons and conditions, whatever your business needs.
Flexible return options
Give customers the option to drop off their return to any HUBBED location or Australia Post post box or post office or have it picked up by courier.
Flexible returns for retailers
Rules for instant approvals
Control which requests are automatically pre-approved with configurable return reasons and conditions, whatever your business needs.
Inexpensive shipping rates, ready to switch on
Our community of merchants and partnerships with Australia’s best carriers gives you exclusive access to competitive shipping rates to reduce your returns shipping costs.
Easy to set up, easy all-round
Set up and configure your self-serve Returns Portal in minutes. Our ready-to-go integrations with leading eCommerce platforms like Shopify and Magento allow you to display product details and photos in your returns portal.
Stay on top of return reasons and costs
Keep track of your return shipping costs and your returns history in one central location.
Download a returns report for easy reconciliation
Download a CSV file of your completed returns so your team can easily reconcile returned items across internal systems.
Track return requests in one place
1. Review requests
View pre-approved return requests, and approve or reject any out-of-policy requests.
2. Track progress
Track the delivery status for approved returns in one place.
3. Mark as complete
Mark the return as complete once you’ve resolved the request, and view your returns history.
Frequently asked questions
Who can use Shippit Returns?
We do offer a shopping cart-agnostic solution via our Returns API which lets you create a custom solution that connects seamlessly with your systems and workflow and removes the need for carrier integrations (www.shippit.com/post-purchase-experiences/product-returns-api).
Are there any restrictions with Shippit Returns?
To offer drop-off as a return delivery option, merchants can take advantage of our delivery rates with HUBBED (www.shippit.com/couriers/hubbed) or bring their own Australia Post eParcel account.
To offer courier pickup as a return delivery option, merchants can use Shippit’s discounted rates with Fastway, Allied and Couriers Please. ‘Bring your own’ rates are currently unavailable for pickups.
Can the customer pay for the returns shipping cost?
You will need to cover the cost of the returns shipping or deduct the shipping fee from your customer’s refund.
What options do I have for return locations?
How do I get started with Shippit Returns?
How much does it cost?
Source: *UPS Pulse of the Online Shopper Asia Pacific Study 2019