Did you know that 53% of Aussie online shoppers* review your returns policy before purchasing?

Scalable API management

Our experts integrate, manage and maintain carrier APIs, so you can keep shipping uninterrupted.

99.99% uptime

From Black Friday to Boxing Day, our customers rely on us to manage orders when it matters most. Built to be more reliable than carrier APIs, we handle millions of requests weekly and have best-in-class SLAs.

Tailored, technical consulting

Our technical consulting experts ensure a smooth transition to Shippit and help your operations. Whether you need support on a large-scale warehouse deployment or re-platforming, we're here to help.

Multiple delivery options with one API

One API provides access to multiple carriers so customers can drop off their returns package or have it picked up by a courier.

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Simplify your returns workflow

Label generation

Eliminate manual steps to process returns with our automated label generation. Your customer will automatically receive an email with a downloadable return label and instructions on returning their order.

 

Multiple delivery options 

One API provides access to multiple carriers so customers can drop off their returns package or have it picked up, without the need for multiple carrier integrations.

 

Transparent, trackable returns

Shippit’s Returns API is compatible with our tracking and notifications so you can track your returns from return requested to delivered, and keep customers up-to-date via automated email notifications.

Explore API docs

Track return requests in one place

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1. Review requests

View pre-approved return requests, and approve or reject any out-of-policy requests.

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2. Track progress

Track the delivery status for approved returns in one place.

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3. Mark as complete

Mark the return as complete once you’ve resolved the request, and view your returns history.

Frequently asked questions

Are there any restrictions with Shippit Returns?

Currently we support returns for domestic orders within Australia.

To offer drop-off as a return delivery option, merchants must have an Australia Post account with an eParcel Post Returns code (weight restrictions apply).

To offer courier pick up as a return delivery option, merchants can use Shippit’s discounted rates with Fastway, Allied and Couriers Please. ‘Bring your own’ rates are currently unavailable for pick-ups.

How much does it cost?

The Returns API is currently available as an optional ‘add-on’ on our Empower and Enterprise plans. You'll be charged a small fee for every return request, plus any return shipping costs you incur if you use courier pick-up. For more information, visit our pricing page.

Source: *UPS Pulse of the Online Shopper Asia Pacific Study 2019