Shippit Blog | eCommerce - Shipping - Growth

Will This Be the Year Social Commerce Goes Mainstream?

If you aren't across social commerce, it's time to get caught up. A lot of people believe 2021 will be the year social commerce goes mainstream in markets like Australia and US. Here's why.

Why Personalisation Is the Biggest Missed Opportunity in Omnichannel Retail

Did you know that companies that personalise the customer experience across channels can achieve a 5 to 15 per cent revenue increase? Find out how you can get personal in omnichannel retail.

The What, Why and How of On Demand Delivery in Retail

The same-day delivery market is growing, and for some online shoppers, even that isn’t fast enough. Here’s a look at what on demand delivery actually entails, why you should offer it and how you can go about doing so.

Why Inventory Needs to Be Local

The rise of eCommerce has significantly impacted retail supply chains. As expectations on delivery speed and cost rise and courier networks under increasing pressure, find out why local inventory is the future of fulfilment.

You Break It, You Buy It? Packaging Tips to Minimise Damage in Transit

After a parcel leaves your warehouse, it will be move through trucks, automatic sorting machines and passed from hand to hand before arriving at your customer’s door. And if you haven’t packed the order properly, there’s no telling what condition it will arrive in.

A Guide to Eco-Friendly Packaging for Ecommerce

Eco-friendly packaging says something meaningful about your business, and in 2021, amid growing concerns about climate change, it’s something you should seriously consider.

DTC eCommerce | How to Win With Customer-Centricity

Direct-to-consumer (DTC) brands have come a long way. Today, DTC brands need to live up to their name and be truly customer-centric in every aspect. Here's how DTC can gain a competitive edge by being customer-first.

How Retailers Can Win at Last Mile Delivery in 2021

Optimising supply chains has been a top priority in retail over the past few months because -- while COVID-19 may be on the way out -- increased levels of online shopping are here to stay.

Customer Experience

The Battle for Customer Loyalty Post-COVID

Whether you’ve gained or lost customers during the COVID-19 reshuffle, you should see 2021 as an opportunity to sharpen your loyalty offer. Here's how you can solidify customer loyalty in the new year.

What Responsible Retail Looks Like in 2021

Consumers have never been more mindful with what they buy and who they buy from. Responsible business practices will only become more critical to retail success going forward. Find out what Responsible Retail exactly is and how it works in action.

How Shippit’s Retailers Performed on the Record-Breaking Black Friday/Cyber Monday Weekend

Expectations were high going into the Black Friday/Cyber Monday weekend this year. The data is in, and it was a record-breaking four days of shopping in Australia. Uncover the nitty-gritty of who bought what where and how Shippit's retailers performed.

Returns Happen: What You Need to Know to Get Them Right

With returns about to explode following the annual rise in online shopping around the holidays, there’s no better time to review your policy and process to make sure they measure up to current customer expectations.