Did you know that 53% of Aussie online shoppers* review your returns policy before purchasing?
Branded self-serve returns
Rules for instant approvals
Stay on top of return reasons and costs
Place a return in 3 simple steps

1. Submit request via portal

2. Download return label

3. Pack & return item

A returns experience your customers will love
Branded self-serve returns
Allow customers to request a return online, download the return label, and organise item drop off or pick up.
Transparent, trackable returns
Track your returns from return requested to delivered, and keep customers up to date via automated email notifications.
Rules for instant approvals
Control which requests are automatically pre-approved with configurable return reasons and conditions, whatever your business needs.
Flexible return options
Give customers the option to drop off their return to any Australia Post post box or post office or have it picked up by courier.

Flexible returns for retailers
Rules for instant approvals
Control which requests are automatically pre-approved with configurable return reasons and conditions, whatever your business needs.
Inexpensive shipping rates, ready to switch on
Our community of merchants and partnerships with Australia’s best carriers gives you exclusive access to competitive shipping rates to reduce your returns shipping costs.
Easy to set up, easy all-round
Set up and configure your self-serve Returns Portal in minutes. Our ready-to-go integrations with leading eCommerce platforms like Shopify and Magento allow you to display product details and photos in your returns portal.
Stay on top of return reasons and costs
Keep track of your return shipping costs and your returns history in one central location.
Download a returns report for easy reconciliation
Download a CSV file of your completed returns so your team can easily reconcile returned items across internal systems.
Track return requests in one place

1. Review requests

2. Track progress

3. Mark as complete
Frequently asked questions
Who can use Shippit Returns?
Are there any restrictions with Shippit Returns?
To offer drop-off as a return delivery option, merchants must have an Australia Post account with an eParcel Post Returns code (weight restrictions apply).
To offer courier pick up as a return delivery option, merchants can use Shippit’s discounted rates with Fastway, Allied and Couriers Please. ‘Bring your own’ rates are currently unavailable for pick-ups.
Can the customer pay for the returns shipping cost?
You, as a retailer will need to cover the cost of the returns shipping or deduct the shipping fee from your customer’s refund.
What options do I have for return locations?
How do I get started with Shippit Returns?
How much does it cost?
Source: *UPS Pulse of the Online Shopper Asia Pacific Study 2019