Simple, self-serve returns for your customers

Coordinate returns without the hassle. Our self-serve, automated returns portal makes it easy for customers to initiate a return, empowering them to shop with confidence.

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Did you know that 53% of Aussie online shoppers* review your returns policy before purchasing?

Branded self-serve returns

Share a branded and easy-to-initiate returns experience. It only takes a few clicks for your customers to request a return, choose a return method and download a label.

Rules for instant approvals

Control which requests are automatically pre-approved with configurable return reasons and conditions, whatever your business needs.

Stay on top of return reasons and costs

Keep track of your return shipping costs, and your returns history in one central location.

Place a return in 3 simple steps

1. Submit request via portal

Customers can log in using their email address and order number. Select the item(s) to be returned, their return reason and their preferred delivery method.

2. Download return label

If pre-approved, your customer can instantly download and print a return label.

3. Pack & return item

Your customer can drop off their package at any Australia Post post box or post office, or book a courier pick-up.

A returns experience your customers will love

Branded self-serve returns

Allow customers to request a return online, download the return label, and organise item drop off or pick up.

Transparent, trackable returns

Track your returns from return requested to delivered, and keep customers up to date via automated email notifications.

Rules for instant approvals

Control which requests are automatically pre-approved with configurable return reasons and conditions, whatever your business needs.

Flexible return options

Give customers the option to drop off their return to any Australia Post post box or post office or have it picked up by courier.

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Flexible returns for retailers

Rules for instant approvals

Control which requests are automatically pre-approved with configurable return reasons and conditions, whatever your business needs.

Inexpensive shipping rates, ready to switch on

Our community of merchants and partnerships with Australia’s best carriers gives you exclusive access to competitive shipping rates to reduce your returns shipping costs.

Easy to set up, easy all-round

Set up and configure your self-serve Returns Portal in minutes. Our ready-to-go integrations with leading eCommerce platforms like Shopify and Magento allow you to display product details and photos in your returns portal.

Stay on top of return reasons and costs

Keep track of your return shipping costs and your returns history in one central location.

Download a returns report for easy reconciliation

Download a CSV file of your completed returns so your team can easily reconcile returned items across internal systems.

Track return requests in one place

1. Review requests

View pre-approved return requests, and approve or reject any out-of-policy requests.

2. Track progress

Track the delivery status for approved returns in one place.

3. Mark as complete

Mark the return as complete once you’ve resolved the request, and view your returns history.

Frequently asked questions

Who can use Shippit Returns?

Right now Shippit Returns is only available to merchants that use Shopify (incl. Shopify Plus) or Magento 2. We do offer a shopping cart-agnostic solution via our Returns API: https://www.shippit.com/post-purchase-experiences/product-returns-api/

Are there any restrictions with Shippit Returns?

Currently we support returns for domestic orders within Australia.

To offer drop-off as a return delivery option, merchants must have an Australia Post account with an eParcel Post Returns code (weight restrictions apply).

To offer courier pick up as a return delivery option, merchants can use Shippit’s discounted rates with Fastway, Allied and Couriers Please. ‘Bring your own’ rates are currently unavailable for pick-ups.

Can the customer pay for the returns shipping cost?

We don’t currently support the ability for your customers to pay for their return shipping.

You, as a retailer will need to cover the cost of the returns shipping or deduct the shipping fee from your customer’s refund.

What options do I have for return locations?

Right now items must be returned to the primary pick up address set up in Shippit.

How do I get started with Shippit Returns?

You can activate the returns portal from the Shippit app. Simply follow the guide on our Help Centre.

How much does it cost?

The Returns Portal is currently available as an optional ‘add-on’ on our Grow, Unleash and Empower plans. You'll be charged a small fee for every return request, plus any return shipping costs you incur if you use courier pick-up. For more information, visit our pricing page.

Source: *UPS Pulse of the Online Shopper Asia Pacific Study 2019