Returns made simple

Simplify returns to save time and delight customers

Did you know that 53% of Aussie online shoppers* review your returns policy before purchasing?

Delight customers

Allow customers to easily request a return, generate labels and organize item drop off or pick up via your own branded returns portal. Plus, keep customers up to date via email.

Save time

Spend less time coordinating product returns. With customisable return rules, you can automatically pre-approve return requests that meet your policy so customers can generate labels.

Stay in control

Keep track of your returns, all in one place. Make smarter business decisions by tracking your return reasons and say goodbye to unnecessary pre-printed return labels.

Place a return in 3 simple steps

1. Submit request via portal

Login using email address and order number. Select return item, reason and return method.

2. Download return label

If pre-approved, instantly download and print return label.

3. Pack & return item

Drop off item at any Australia Post postbox or post office, or book courier pick up.

Seamless customer experience

Branded self-service returns portal: Allow customers to request a return online, download the return label, and organise item drop off or pick up.

Automatically generate labels: Allow customers to generate labels instantly for any returns requests that meet your return policy.

Proactive tracking and notifications: Track your returns from request to item delivery, and keep customers up to date via email.

Flexible return options: Give customers the option to drop off their return to any Australia Post postbox or post office or have it picked up by courier.

Flexible returns for retailers

Customisable return rules: Customise return reasons and conditions to suit your business and determine what requests get pre-approved.

Discounted shipping rates: Get competitive rates for return courier pick ups with Fastway, Allied Express and CouriersPlease.

Simple cart integration: Integrate with Shopify or Magento 2 to enable Shippit to display product details and photos in your returns portal.

Reporting: Keep track of your return shipping costs, plus view your returns history.

Track return requests in one place

1. Review requests

View pre-approved return requests, and just approve or reject out of policy requests.

2. Track progress

Track the delivery status for approved returns, all in one place.

3. Mark as complete

Mark return as complete once you’ve resolved the request, and view your returns history.

Frequently asked questions

Who can use Shippit Returns?

Right now Shippit Returns is only available to merchants that use Shopify (incl. Shopify Plus) or Magento 2.

Are there any restrictions with Shippit Returns?

To offer drop off as a return delivery option, merchants must have an Australia Post account with an eParcel Post Returns code (weight restrictions apply).

To offer courier pick up as a return delivery option, merchants can use Shippit’s discounted rates with Fastway, Allied and Couriers Please - ‘bring your own’ rates is currently unavailable.

We also currently support domestic returns only.

Can the customer pay for the return shipping cost?

Right now we don’t support payments by customers for return shipping. The merchant covers the cost of the return shipping once the customer return request is approved. If you don’t offer a free returns policy, you will need to deduct the shipping fee from the customer’s refund.

What options do I have for return locations?

Right now items must be returned to the primary pick up address set up in Shippit.

How do I get started with Shippit Returns?

Just contact us to add Returns to your existing Shippit subscription plan.

If you’re new to Shippit, you’ll need to first integrate your Shopify or Magento 2 shopping cart. If you’re an existing customer, simply update your settings in Shopify and Magento 2 to allow Shippit to retrieve product details and photos in your returns portal.

You’ll then need to set up your return rules, configure branding for your portal, and connect your Australia Post account to enable drop off.

How much does it cost?

Returns is currently available as an optional ‘add-on’ on our Grow, Unleash and Empower plans. You'll simply get charged a small fee for every return request, plus any return shipping costs you incur if you use courier pick up. Visit our pricing page for more info.

Source: *UPS Pulse of the Online Shopper Asia Pacific Study 2019