Get access to the on-demand video recordings. Re-play the key takeaways we covered in each session.
Check out our 5 key takeaways from #SCALE 2023
Special thanks to our thought leaders
Fiona Da Silva
Here's a recap of the topics covered at #SCALE 2023
Keynote: The path towards a net-neutral future starts with a greener last-mile.
What lies beneath the green surface of sustainability in retail? Online retail has a new carbon footprint, and retailers are scrambling to keep up. What if data, technology, and a little bit of collaboration across the network could transform the logistics industry into a sustainable last mile?
Future-proof your tech stack to convert more customers at checkout.
Create a tech stack that’s future-fit and fit for purpose. Learn how to drive additional revenue and increase customer retention by optimising your tech stack with the right technical components.
Mock debate: Let's get ready to rumble: Retention vs. Acquisition in 2023?
Are you ready to rumble? In this new session format, watch two retail juggernauts debate over retention vs. acquisition. Are you reeling customers in or making ‘em stay? Are you overselling or underselling stock in 2023? Find out who wins.
Promises made, promises kept? Deliver an experience that leverages the last mile.
How do you master the last mile to create a delivery experience that extends your brand promise? Discover how the landscape is changing, what levers retailers can pull to innovate their delivery proposition, and what needs to change across the industry.
Reset your return strategies without burdening your operations.
How do you deal with online or in-store returns—before and after a purchase is made? It’s a defining moment for your brand and important to get right. It can also be your competitive advantage, dare we say, make you even more profitable. Learn how to create a strong returns policy in 2023 without compromising your bottom line.