Control Your Costs
An Amazing Returns Experience
Offer Return Pickup or Drop Off
Give your customers the option to drop off their return or have it collected right from their doorstep. Connect your Australian Post account to enable drop offs or offer courier pickups out-of-the-box, powered by Shippit’s award-winning discounted courier service.
You Pay or Customer Pays Return Shipping
You decide who covers the cost of shipping the return and the price, we’ll take care of the rest. Shippit securely processes payment for your customers and takes care of billing for freight. Easy peasy!
Proactive Tracking & Notifications
Put an end to surprises! Shippit’s leading tracking experience gives you and your customers complete visibility of the return process. Don’t miss a beat, track your returns from the return request right through to final stock acceptance. Customers can be notified via email, SMS and more.
An Automated Return Solution
Branded Self-Service Returns Portal
Empower customers with your own branded returns page, all they’ll need is their order reference number and the email address they used at purchase to start their return request.
Forget the Paperwork & Manual Approvals
Shippit’s return rules engine allows you to handle literally millions of return scenarios. Set your own return reasons and item conditions to configure which return requests can be instantly approved – voila!
Automate Return Shipping
Once a return is approved, your customers will be guided through a seamless return booking and lodgement process. Spend less time coordinating and simply track returns from a centralised dashboard.
Launching Soon – Register Your Interest for our BETA Now
Get Started with Shippit Returns in Under 5 Minutes
Simple Cart Integration
Tracking history that starts from the time an order is placed online up until it’s delivered. Consistent tracking events across all carriers and one-link tracking means nobody is kept in the dark ever again.
Flexible Return Options & Payment Rules
Configure millions of possible return rules in minutes. Shippit’s smart return rules engine is so flexible, you can customise it to suit your business in minutes.
Instant Access to Discounted Shipping Rates
Bring your own negotiated rates or use Shippit’s low-cost shipping rates with Australia’s leading couriers. Shippit’s Australian-based delivery support team will keep your returns on track.
Did you know that 67% of online shoppers review your returns policy before purchasing?
Returns Best Practice Guide – Coming Soon