Simplify Returns

Give customers an easy to follow process via a self service portal. Track progress of a return from end-to-end.

Eliminate Headaches

Put an end to needless emails and phone calls, automate the Return Merchandise Authorisation (RMA) process based on configurable rules.

Control Your Costs

You determine who pays the return shipping cost based on your own configurable return rules.
Payment screen for Shippit Returns

An Amazing Returns Experience

Offer Return Pickup or Drop Off

Give your customers the option to drop off their return or have it collected right from their doorstep. Connect your Australia Post account to enable drop offs or offer courier pickups out-of-the-box, powered by Shippit’s award-winning discounted courier service.

You Pay or Customer Pays Return Shipping

You decide who covers the cost of shipping the return and the price, we’ll take care of the rest. Shippit securely processes payment for your customers and takes care of billing for freight. Easy peasy!

Proactive Tracking & Notifications

Put an end to surprises! Shippit’s leading tracking experience gives you and your customers complete visibility of the return process. Don’t miss a beat, track your returns from the return request right through to final stock acceptance. Customers can be notified via email, SMS and more.

Branded returns with Shippit

An Automated Return Solution

Branded Self-Service Returns Portal

Empower customers with your own branded returns page, all they’ll need is their order reference number and the email address they used at purchase to start their return request.

Forget the Paperwork & Manual Approvals

Shippit’s return rules engine allows you to handle literally millions of return scenarios. Set your own return reasons and item conditions to configure which return requests can be instantly approved – voila!

Automate Return Shipping

Once a return is approved, your customers will be guided through a seamless return booking and lodgement process. Spend less time coordinating and simply track returns from a centralised dashboard.

Launching Soon – Register Your Interest for our BETA Now

Shippit Returns Settings

Get Started with Shippit Returns in Under 5 Minutes

Simple Cart Integration

Tracking history that starts from the time an order is placed online up until it’s delivered. Consistent tracking events across all carriers and one-link tracking means nobody is kept in the dark ever again.

Flexible Return Options & Payment Rules

Configure millions of possible return rules in minutes. Shippit’s smart return rules engine is so flexible, you can customise it to suit your business in minutes.

Instant Access to Discounted Shipping Rates

Bring your own negotiated rates or use Shippit’s low-cost shipping rates with Australia’s leading couriers. Shippit’s Australian-based delivery support team will keep your returns on track.

Did you know that 67% of online shoppers review your returns policy before purchasing?

Returns Best Practice Guide – Coming Soon