Shippit Blog | eCommerce - Shipping - Growth

Will this be the year social commerce goes mainstream?

If you aren't across social commerce, it's time to get caught up. A lot of people believe 2021 will be the year social commerce goes mainstream in markets like Australia and US. Here's why.

The what, why and how of on demand delivery in retail

The same-day delivery market is growing, and for some online shoppers, even that isn’t fast enough. Here’s a look at what on-demand delivery in retail actually entails and how you can offer it.

Customer Experience

4 retail trends to look out for in 2021

We keep a close eye on what’s happening with retail trends in Australia and around the world. This is what we think will be big this year.

You break it, you buy it? Packaging tips to minimise damage in transit

After a parcel leaves your warehouse, it will be move through trucks, automatic sorting machines and passed from hand to hand before arriving at your customer’s door. And if you haven’t packed the order properly, there’s no telling what condition it will arrive in.

A guide to eco-friendly packaging for e-commerce

Eco-friendly packaging says something meaningful about your business, and in 2021, amid growing concerns about climate change, it’s something you should seriously consider.

DTC eCommerce | How to win with customer-centricity

Direct-to-consumer (DTC) brands have come a long way. Today, DTC brands need to live up to their name and be truly customer-centric in every aspect. Here's how DTC can gain a competitive edge by being customer-first.

Customer Experience

The battle for customer loyalty post-COVID

Whether you’ve gained or lost customers during the COVID-19 reshuffle, you should see 2021 as an opportunity to sharpen your loyalty offer. Here's how you can solidify customer loyalty in the new year.

What responsible retail looks like in 2021

Consumers have never been more mindful with what they buy and who they buy from. Responsible business practices will only become more critical to retail success going forward. Find out what Responsible Retail exactly is and how it works in action.

How shippit’s retailers performed on the record-breaking Black Friday/Cyber Monday Weekend

Expectations were high going into the Black Friday/Cyber Monday weekend this year. The data is in, and it was a record-breaking four days of shopping in Australia. Uncover the nitty-gritty of who bought what where and how Shippit's retailers performed.

Returns happen: What you need to know to get them right

With returns about to explode following the annual rise in online shopping around the holidays, there’s no better time to review your policy and process to make sure they measure up to current customer expectations.

Customer Experience

5 ways to drive sales and loyalty with SMS marketing

SMS marketing isn't as widespread as email marketing, but there are many compelling reasons for businesses to shift their focus to SMS. Here's how to drive sales & loyalty from pre-purchase to post-purchase.

Consumer behaviour shifts you need to know for 2021

Consumer behaviour changed significantly during COVID-19, and some of these new habits are likely to stick around for several months, if not longer. Find out why and how customers will be making purchases in 2021.