Shippit Blog | eCommerce - Shipping - Growth

DTC eCommerce | How to win with customer-centricity

Direct-to-consumer (DTC) brands have come a long way. Today, DTC brands need to live up to their name and be truly customer-centric in every aspect. Here's how DTC can gain a competitive edge by being customer-first.

How retailers can win at last mile delivery in 2021

Optimising supply chains has been a top priority in retail over the past few months because -- while COVID-19 may be on the way out -- increased levels of online shopping are here to stay.

Customer Experience

The battle for customer loyalty post-COVID

Whether you’ve gained or lost customers during the COVID-19 reshuffle, you should see 2021 as an opportunity to sharpen your loyalty offer. Here's how you can solidify customer loyalty in the new year.

What responsible retail looks like in 2021

Consumers have never been more mindful with what they buy and who they buy from. Responsible business practices will only become more critical to retail success going forward. Find out what Responsible Retail exactly is and how it works in action.

How shippit’s retailers performed on the record-breaking Black Friday/Cyber Monday Weekend

Expectations were high going into the Black Friday/Cyber Monday weekend this year. The data is in, and it was a record-breaking four days of shopping in Australia. Uncover the nitty-gritty of who bought what where and how Shippit's retailers performed.

Returns happen: What you need to know to get them right

With returns about to explode following the annual rise in online shopping around the holidays, there’s no better time to review your policy and process to make sure they measure up to current customer expectations.

Customer Experience

5 ways to drive sales and loyalty with SMS marketing

SMS marketing isn't as widespread as email marketing, but there are many compelling reasons for businesses to shift their focus to SMS. Here's how to drive sales & loyalty from pre-purchase to post-purchase.

Consumer behaviour shifts you need to know for 2021

Consumer behaviour changed significantly during COVID-19, and some of these new habits are likely to stick around for several months, if not longer. Find out why and how customers will be making purchases in 2021.

Why click and collect is a must-have for retail

At the intersection of the convenience of online shopping and the immediacy of buying in-store, click and collect's popularity as a check-out option is here to stay. Find out why it's a must-have and how to launch a compelling click and collect offer.

Pick and pack like a pro this peak season

With online sales volumes surging, the pressure's on for eCommerce businesses to get orders out fast. Here's how to set your inventory and warehouse operations for pick and pack success.

Integrate CartonCloud and Shippit to make the last mile easy

Why integrating CartonCloud’s warehouse management platform with Shippit can be a gamechanger for 3PL companies.

Why you should add subscription options at checkout

You don't need a subscription based business model to capitalise on the "subscriber market". Learn about the new hybrid eCommerce model here.